In all of my recent virtual keynotes, I’ve been asked the same question. What does customer experience look like in a post-COVID world?
Read More
Happy Friday morning from Boston, MA, where I gave the Stanley P. Stone Distinguished Lecture last night at my Alma…
Want 30 minutes with me (one-on-one, FOR FREE, as early as next week) where I give you real, actionable advice…
I give a LOT of keynote speeches. Like, a hundred or more per year, all across the globe. After my…
Quick tip today… I was giving a speech on Monday in Vegas to a pretty big crowd of about 2k…
Hi from somewhere between Newark and Las Vegas, as I fly across this great country to give the opening keynote…
I’ve been a paid keynote speaker at conferences and corporate functions all over the world for the past fifteen years,…
I just got home from a snowy and cold Detroit, Michigan, where I was a guest of Ford Motor Company…
I’m truly in love with contactless payments. ApplePay and AndroidPay are quite possibly two of the most revolutionary things to…
(TIP: You can highlight any line here to automatically tweet it from your account. Try it!) Take it from someone…