I fly 250,000 miles per year. Here’s how I never hear “I miss you, daddy!”
(As a thank you for reading this post, if you use the code SHANKMAN15 when you buy anything from Withings […]
Success
The best way to improve yourself comes from never forgetting you at your worst
What if, instead of getting angry when someone utters the phrase we hate the most, we use it as motivation
My Secret Eight-Dollar Guaranteed Flight Upgrade Trick
So it’s time I shared the single greatest travel hack in the history of air travel. I’ve been using this hack on
A company you’ve never heard of is quickly taking over the world, and not for the reasons you think
Here’s a challenge for you: Pronounce the word “Huawei.” Go ahead. I’ll wait. “HU-a- wee?” “Haw-a-WHY?” “HOO-a-WAY!” (My favorite) Not
You’re not important enough to let an unknown number go to voicemail.
No matter how much the phone might annoy me, if it rings, I’ll answer it. Seems that the whole world
Business, Customer Service, Marketing, Product Review, Success, Travel
Hertz and Peter and the Terrible, Horrible, No Good, Really Bad Customer Service Experience
I had no plans to write a customer service story today. Flying into Phoenix Sky Harbor Airport on Tuesday morning, I
Business, Business Hacks, Customer Service, Future Forward, How I..., Marketing, Personal, Speaking, Success, Travel
The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse
The following story is entirely true. More importantly, I swear on my entire professional reputation and all I hold dear
“Why don’t you do some work?”
Gotta tell ya… I’m getting pretty tired of hearing that. Was having a conversation the other day with someone via