In all of my recent virtual keynotes, I’ve been asked the same question. What does customer experience look like in a post-COVID world?
Read More
Happy Mid-Week! So I was on my Peloton bike at 4:30 this morning, (as I always am…) and the song…
(This report was written by Gabriella Ribeiro of TruMarketing. Since I traveled with her, and she described our trip better…
For 90 minutes, we’ll talk about anything you want. I’ll give you all the advice I’ve learned in my 25 years in business.
You know what the absolute craziest thing to come out of 2020 is? It’s not the murder hornets, or the…
I was thinking last night about how today is the first day of September. When this whole world-shift started in…
From my newsletter this morning. You should join it!) Someone asked me yesterday what day is was. My response: “I…
Today is my birthday, and like every birthday, I woke up, did a long Peloton ride, then got dressed and…
For the past several months, my living room couch has been coming apart, well, literally at the seams. Thanks to…
Happy Tuesday, my friends. I write to you this morning on an airplane headed home from Asia. Been a long…