Make it Theirs – A Customer Service Story Snuggled up in a Great Toddler Bed
A few months ago, my three year old was outgrowing her crib. My idea of “cut out some of the […]
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I Nearly Died on Saturday
Have you joined my incredibly non-annoying, once-in-a-while email newsletter? I nearly died last Saturday while skydiving. Now, this technically isn’t
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How to make the perfect email introduction
A constant: I get introduced to a lot of people each day, usually via email. A corollary: The majority of
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Six Ways You’re Networking Wrong
A guy walks into a bar with a bunch of business cards… That’s sounds like the start of a bad
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How I earned $4500 in two days from One Blog Post and One Email
Have you joined my incredibly non-annoying, once-in-a-while email newsletter? Last Wednesday, I sent an email to my audience. I have
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Why Business Masterminds are must attend events for Entrepreneurs
Have you joined my incredibly non-annoying, once-in-a-while email newsletter? Being an entrepreneur, running a startup, being your own boss, they’re
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If Your Customer Service Is Going to Be Ineffective, then be CONSISTENTLY ineffective
Have you joined my incredibly non-annoying, once-in-a-while email newsletter? RyanAir has it right. Want to be the worst at customer
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How to Send an Email to Me (or anyone) and Guarantee It Will Be Read
So I did a little math this morning, while waiting for my plane from Sydney to Canberra. (Pronounced “Can-bra,” as
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Yet Another Lesson Learned About Social Context and Having an Audience
Have you joined my incredibly non-annoying, once-in-a-while email newsletter? As many of you know, I’ve been teaching PR Writing at
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On How the US Passport Office’s Failures Will Help Your Business
Have you joined my incredibly non-annoying, once-in-a-while email newsletter? I’m in the process (a process now more than six weeks