My Secret Eight-Dollar Guaranteed Flight Upgrade Trick
So it’s time I shared the single greatest travel hack in the history of air travel. I’ve been using this hack on […]
Customer Service
Make it Theirs – A Customer Service Story Snuggled up in a Great Toddler Bed
A few months ago, my three year old was outgrowing her crib. My idea of “cut out some of the
Business, Customer Service, Marketing, Product Review, Success, Travel
Hertz and Peter and the Terrible, Horrible, No Good, Really Bad Customer Service Experience
I had no plans to write a customer service story today. Flying into Phoenix Sky Harbor Airport on Tuesday morning, I
Business, Business Hacks, Customer Service, Future Forward, How I..., Marketing, Personal, Speaking, Success, Travel
The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse
The following story is entirely true. More importantly, I swear on my entire professional reputation and all I hold dear