Make it Theirs – A Customer Service Story Snuggled up in a Great Toddler Bed
A few months ago, my three year old was outgrowing her crib. My idea of “cut out some of the […]
Business
A company you’ve never heard of is quickly taking over the world, and not for the reasons you think
Here’s a challenge for you: Pronounce the word “Huawei.” Go ahead. I’ll wait. “HU-a- wee?” “Haw-a-WHY?” “HOO-a-WAY!” (My favorite) Not
Business, Customer Service, Marketing, Product Review, Success, Travel
Hertz and Peter and the Terrible, Horrible, No Good, Really Bad Customer Service Experience
I had no plans to write a customer service story today. Flying into Phoenix Sky Harbor Airport on Tuesday morning, I
Business, Business Hacks, Customer Service, Future Forward, How I..., Marketing, Personal, Speaking, Success, Travel
The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse
The following story is entirely true. More importantly, I swear on my entire professional reputation and all I hold dear
“Why don’t you do some work?”
Gotta tell ya… I’m getting pretty tired of hearing that. Was having a conversation the other day with someone via