Why I’m happy I switched from Dell to IBM (Or, Crisis Management Explodes for Dell)

Have you joined my incredibly non-annoying, once-in-a-while email newsletter?

According to the Wall Street Journal, Dell plans to recall more than four million notebook computer batteries that can overheat and pose a fire hazard. The U.S. Consumer Product Safety Commission said it is the largest computer-related recall in the agency’s history.

Damn. Gotta pity Dell’s PR people right about now.

Especially if they’re sitting there writing up their crisis management statement, and their computer blows up.

“At Dell, we’re committed to customer satis– BOOM.”

Yeah, that would suck.

Leave a Reply