Peter, YES! It makes such a difference, no matter which side of the counter you are standing on. I’ve had 3 clients this month who fall into this scenario.
Client #1 was awful, treated me and my staff with rudeness and disdain, and has been holding up our payment for weeks because she was “disappointed” with the service we provided her. Not only will we refuse to work with her again, but we refuse to work with any of her friends or associates, either.
Client #2 was wonderful, paid on time, treated us with respect, and will be always referred to in reverent tones in our office. We would do anything to make her, her family, or friends happy.
Client #3 asked if we could change our bill to better suit his budget (BEFORE we started, not AFTER, like Client #1 did), then sat down with us to find a resolution we all agreed on. He is a client we will bend over backward for because he was so pleasant and understanding, and a joy to work with.
I have a similar story. Mine happened in Beijing at the train station. The screaming and rude foreigner in front of me wanting her way wasn’t an American, but was a Westerner.
I’m actually thankful that she was there acting like an ass because since I’m nice, I looked like an angel to the rep that was behind the counter. And, that got me a ticket on an already sold out train and got me to my cruise ship in time. 🙂
It definitely pays to be nice.
Good example of treating everyone with dignity and respect, Peter. As you say in New Yawk, “it couldn’t hoit.” I have recently been suggesting to people that they be mindful of being kind to others.
Anger rarely accomplishes anything but bad blood, fear, and resentment. I guess I just don’t understand why more people don’t get this. Yelling might make you feel better for a few minutes, but it doesn’t last. Your story, Peter, will stay with you forever. I hope your book helps knock this kind of peace, love, and understanding into a few more heads.
Peter. I’m dealing with a department issues with niceness now and can’t wait to get this book. I’m going to leave it “by accident” in a common area for others to see (after I read it, of course).
Peter, I don’t know how I missed this on Facebook, but I’m glad I’m seeing it today. Makes me want to cry. I hate always being the nice one because those squeaky wheels make so much noise…BUT you are living proof that my way is definitely better.
I already have an invite and can’t wait to meet you. Have a lovely day.
Great blog. On behalf of America, I want to thank you for representing the decency that’s left in the country. You are a warrior among men. You’d be a HERO among men if you’d send me a free copy. Why? Because you make me want to be a better man, and bad men don’t by books on how to be better men. They need help in seeing the light.
Thanks for sharing the great story, Peter! I work in Customer Service/Inside Sales, and I absolutely will go the extra mile for someone who is kind and considerate. The mean or complaining person gives me no incentive to want to take those extra steps.
I enjoy hearing your morning call-ins with KGO radio in SF. That is where I first heard about you. Nice to see that you are a fellow BU alum, too. Keep up the great work. I look forward to getting your book. Perhaps you’ll do a signing in the Bay Area?
So true…Since I always find your LinkedIn posts valuable, I’m really looking forward to reading your book. Would have loved to come to your book party but am spending spring break in Indiana!
There are douchebags in every country. I think it’s unfair to say it’s typical american style. Honestly, in my travels (and locally) I have come across way more nice people than assholes but still assholes in every culture. Though your story includes the nice guy angle, it only perpetuates a harmful stereotype. Perhaps it’s because you’re from NY that doing something nice and right is a surprise and a change of pace. Try the south. Strangers will give the shirt off their back on a day to day basis.
Hmmm . . . Unless you’re gay,black, Muslim or Hispanic. Or not in the “right” church. Have family and friends in the South. Many great people, but hypocritical assholes everywhere, too.
Yep. I love your stories and I LOVE what you wrote about being nice. I try and live that every day. I def want to read more Peter. Just bought your book! Thank you for all the great advice and enjoyment you’ve given me.
Love the story. Here’s mine. Christmas. St. Louis airport. Blizzard blows in. Flights cancelled by the minute. Long lines of crabby, complaining travelers trying to get anywhere but there. Kind word and genuine empathy for beleagured ticket agent gets me home. Right on, Peter. Come back to San Diego and I’ll help you sell books. 😉
Hi Peter, i agree with you, but many people don’ agree with us, especially in business. Being nice and kind is often times considered a weakness. The question is: why is this happening?
Also, can we or should we be nice with all people? After all, a guy who acts like a douche-bag could be a person who just lost his job, has cancer, etc. I’m not saying that your personal issues justify this type of behaviour, but let’s face it, most people can’t control themselves when they’re under pressure or depressed
Awesome story, Peter! The “nice guy always finishes last” isn’t so true after all. Thanks for sharing…and for not “conning” us into buying your book 🙂 For that reason, I think I’ll buy it anyways 🙂
Awesome story, Peter! The “nice guy always finishes last” isn’t so true
after all. Thanks for sharing…and for not “conning” us into buying
your book 🙂 For that reason, I think I’ll buy it anyways 🙂
I am so grateful to read your thoughts on why being nice gives you benefits. I for one am tired of being a nice person in a world of people who are not-so-nice. I think it’s a tipping point in our society and a glad to be part of the change!
I am the Founder and President of a national initiative called The Kindness Revolution (I authored a book of the same name) You can imagine that I think that you are spot on! Great blog post!
This makes so much sense it’s scary. I am always nice to people and learned from my dad at an early age….treat people the way you would want to be treated!
This is a lesson I have passed onto my kids as they get older and have to deal with some real pieces of shit!
Save my name, email, and website in this browser for the next time I comment.
© 2022 Peter Shankman. | Designed by GIF Design Studios